Missing notes in du-musics and other instabilities :-/
Hi everyone! When I record a du-music loop, I find that sometimes notes are missing during playback. At first I thought I am going crazy so today I recorded myself reproducing the issue on video which I have shared at https://www.icloud.com/photos/#0Sg3zI5llJUoTTa6O1wADB6vQ for your reference (sorry minor lag between video and audio).
What to look for in that video:
-- at 0:31 (about 3/4 into the loop) I am playing "F-Eb-D-Eb" while recording a loop
-- at 1:03 (a the same time in the loop of course) you can hear the notes playing back but with the first Eb note entirely missing from the loop. It sound like "F-pause-D-Eb" instead.
This example is very obvious, but it also occurs with chords sometimes where the chord was definitely played correctly while recording a loop, but when playing the loop one of the notes in the chord is missing (for example I only hear two notes instead of three).
In the above video, I'm recording with Tempo 60 and the quantizer is set to 1/8. My du-touch is running firmware v3.3.1. Other issues with instability are:
-- For example I may have two loops already recorded with the metronome and everything is fine. Then I try to record a third loop which is tricky to play, so I may have to try several times (tapping the music button twice to delete and try again). After doing this a few times, the metronome might get completely out of sync with my music which is very irritating and I haven't figured out how to fix it after it gets into this state.
-- Sometimes after turning the du-touch on, I cannot get the metronome sound to work. When I change the metronome type, I can only make the light pulse work, but not the sound, even though I checked that the metronome type is set to "sound" (or "both") and the metronome volume is up. When this happens, the only way to get the metronome sound back is to reset the du-touch with a toothpick. I have to do this about once or twice every day.
-- this happened twice today: When using the quantizer and recording a drum at the same speed as the quantizer, when I'm finished recording the loop the du-touch may simply just freeze with the record symbol still showing on the display. The toothpick reset is needed then.
What I would like to try but am afraid of:
I thought about doing a factory reset, hoping it would help. But I spent a lot of time arranging my sound bank, and I'm worried about losing it. Maybe there's a good way to back up the various instrument and slot assignments, so it can be easily restored after a factory reset? I wouldn’t even mind if it took a few hours to restore as long as i don’t have to do it by hand :-)
Do you have any ideas for troubleshooting? Thanks in advance!